All orders placed will be shipped in plain, brown cardboard boxes or USPS Priority boxes to guarantee your privacy. There will be no custom tape or branding on the box.
All products are intended for persons 21 years and older. Unearth Collective reserves the right to require a signature upon delivery for security reasons - this is to prevent fraud and illicit activity.
Upon checkout, please add any special notes for delivery and we will do our best to accommodate your requests.
Unearth Collective will appear on your credit card/bank statement - this is something we cannot change and apologize for any inconvenience. Fortunately, our name does not mention anything relating to tobacco products :)
Free USA shipping on any order! Expedited shipping options are available upon checkout. International rates start at $20 and up - please contact us for specific requests or shipping quotes.
We cannot guarantee arrival dates or times. Fulfilling orders is our top priority, and we will do our best to ensure your order arrives as quickly and carefully as possible. Free shipping is delivered via USPS, UPS, or FedEx and takes anywhere from 3-5 business days. We do allow shipping to PO Boxes via USPS.
Once placed, your order is taken from inventory to our shipping team. All orders placed before 11am PST will usually be shipped same day. However, in some cases, please allow 1-2 days processing time. In some cases (holidays & sales), processing times can be 2-3 days.
In the unlikely event you receive a damaged or defective item through the shipping process, Unearth Collective will replace it at no cost. If the item is currently out of stock, an option for a full refund or store credit will be applied. Do not throw away anything received (including the packaging) until you speak with our support team. If you are asked to ship a package back, we will always provide a prepaid return shipping label. Please go to our Returns & Exchanges page for more information.